Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

This Privacy Policy describes how Flagship Jet Services, LLC ("Company," "we," "us," or "our"), located at 9998 Wakeman Dr Hngr, Manassas, VA 20110, collects, uses, and shares information about you when you visit our website at flagshipjet-services.com or contact us regarding our catering services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have questions, contact us at david@flagshipjet-services.com.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, and any contact details you provide when submitting an inquiry form.
Service Information: Details about your catering request, flight details, dietary requirements, and event specifics.
Communication Data: Records of your correspondence with us, including emails and form submissions.
Technical Data: IP address, browser type, operating system, pages visited, and time spent on our site (collected automatically via standard web technologies).
SMS Consent Data: If you opt in to receive SMS/text messages, we collect your mobile number and consent record.

2. How We Use Your Information

We use the information we collect to:

Respond to your catering inquiries and deliver requested services
Communicate with you about your order, reservation, or service engagement
Send marketing and promotional communications if you have opted in
Improve our website, services, and customer experience
Comply with legal obligations
Protect against fraud and misuse of our services

3. How We Share Your Information

We do not sell your personal information. We may share your information only as follows:

Service Providers: We may share information with trusted vendors who assist us in operating our website or delivering services (e.g., email service providers), subject to confidentiality agreements.
Legal Requirements: We may disclose information when required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS & Text Message Communications

SMS Program Details

If you have opted in to receive SMS/MMS messages from Flagship Jet Services, LLC, the following terms apply to that communication:

Messages may be sent using an automated telephone dialing system (ATDS).
Message frequency varies; you may receive up to 4 messages per month.
Message and data rates may apply depending on your mobile carrier and plan.
To opt out of SMS communications at any time, reply STOP to any message you receive from us.
For assistance, reply HELP to any message or contact us at david@flagshipjet-services.com.
Consent to receive SMS messages is NOT a condition of purchase or receiving our catering services.

We will honor all opt-out requests promptly. After opting out, you may receive one final confirmation message.

5. Cookies and Tracking Technologies

Our website may use standard cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings, though some features may be affected.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Catering inquiry data is typically retained for the duration of the business relationship and up to three years thereafter for operational and legal purposes.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal information
Opt out of marketing communications at any time
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at david@flagshipjet-services.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Flagship Jet Services, LLC
9998 Wakeman Dr Hngr, Manassas, VA 20110
Email: david@flagshipjet-services.com